Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at moncefmskk@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at moncefmskk@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at moncefmskk@gmail.com.
Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Customers may request a return within 30 days of delivery.
To be eligible for a return:
The item must be unused and in its original condition
All original packaging, tags, and accessories must be included
Proof of purchase (order confirmation or receipt) must be provided
Returns requested after 30 days from delivery may not be accepted.
How to start a refund
To initiate a return, please follow these steps:
Contact our support team with your order number and reason for return.
Our team will provide return instructions and the return address.
Carefully package the item in its original packaging.
Ship the item using a trackable shipping method.
Returns sent without contacting us first may not be accepted.
Return shipping costs :
If the item is faulty, damaged, or incorrect, BELORA will cover the return shipping cost.
If the return is due to change of mind or incorrect order, the customer is responsible for return shipping costs.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
Non-returnable Items :
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Damaged, defective or incorrect items
If you receive an item that is:
Damaged during shipping
Defective
Not the item you ordered
Please contact us within 48 hours of delivery and include photos or videos showing the issue.
Once verified, BELORA will offer one of the following solutions:
Replacement product
Product exchange
Full refund
Return shipping for defective items will be covered by BELORA.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refund processing
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@belora.com.
Exchanges
If you would like to exchange your item (for example, for a different size or model):
Contact our support on support@belora.com to arrange an exchange.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Contact information
Store name : BELORA
Operated by : Legacy ZBADA Group LLC
Company certified file number: C1594199 - 16887107
Business Address:
19 1st Ave N
Great Fall, Montana 59802
United States
BELORA is an online store operated by Legacy ZBADA Group LLC.
📧 Email: support@belora.com
📞 Phone: +1 (202) 960-7381
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (Montana Time)
We aim to respond to all inquiries within 24–48 business hours