Refund policy

At Belora, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You must also provide proof of purchase, such as your order confirmation or receipt.

To initiate a return, please contact us at support@belorabysarah.com.

Return shipping costs are the responsibility of the customer. However, if you receive a defective, damaged, or incorrect item, Belora will cover the return shipping costs.

We do not charge any restocking fees for approved returns.

Please note that items returned without first requesting and receiving return authorization will not be accepted.

For any questions regarding returns, please contact us at support@belorabysarah.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong product. We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)

Custom-made, personalized, or special-order products

Personal care products and beauty items

Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible for return, please contact us before initiating a return request.

Additionally, we do not accept returns on:

Sale or clearance items

Gift cards

Exchanges

The fastest way to exchange an item is to return the original item following our return process. Once your return has been approved, you may place a new order for the desired item.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@belorabysarah.com.

Contact Information

Store Name: Belora

Company Name: LEGACY ZBADA GROUP LLC

Company File Number: C1594199 - 16887107

Business Address: 19 1st Ave N, Great Falls, Montana 59802, United States

Phone: +1 251-373-4014

Email: support@belorabysarah.com

Monday – Friday | 9:00 AM – 5:00 PM (MT) Mountain Time – Montana

Saturday – Sunday | 11:00 AM – 4:00 PM (MT) Mountain Time – Montana

We aim to respond to all inquiries within 24 hours.